Become an expert in consumer psychology
Harness the power of behavioral economics with our Consumer Psychology: Masters course. Shape customer interactions and drive growth like never before.
Course Overview
Unlock the mysteries of the consumer mind and level up your marketing game with the Consumer Psychology Masters certification. We’ll delve into why and how people make buying decisions to help tailor your marketing strategies for maximum impact.
By the end of the certification, you’ll gain a deep understanding of how personal factors, social dynamics, and environmental variables shape purchasing decisions. You’ll also learn to identify customer actions and what truly motivates them. Take the guessing out of buying behavior and transform your product’s growth trajectory today.
Curriculum
The curriculum is divided into several modules, including:
Introduction to Consumer Psychology: Understand the fundamentals of consumer psychology.
Introduction to Consumer Psychology: Understand the fundamentals of consumer psychology.
Chapters
What is consumer psychology?
What most companies get wrong
Why you should care
Application for B2B & B2C
Exam
Influencing Behavior Pre-Purchase: Learn techniques for capturing attention and generating interest.
Influencing Behavior Pre-Purchase: Learn techniques for capturing attention and generating interest.
Chapters
It starts with the brain
Memory deep dive: SUCCES framework
SUCCES framework: simplicity
SUCCES framework: unexpectedness
SUCCES framework: concreteness
SUCCES framework: credibility
SUCCES framework: emotions
SUCCES framework: stories & recap
Types of decisions
The power of belonging
Our identity and brands
Going against the group
Going beyond functional benefits
Exam
Influencing Behavior During Purchase: Understand the factors that drive purchase decisions.
Influencing Behavior During Purchase: Understand the factors that drive purchase decisions.
Chapters
Influencing the purchase environment
What the heck is heuristic?
Designing the behavioural environment
Prospect theory
The psychology of ownership
The endowed progress effect
The paradox of choice
Anchoring bias
Framing effect
Partitioning
The six principles of persuasion
Reciprocity
Liking
Social proof
Authority
Scarcity
Commitment & consistency
Exam
Psychology of Pricing: Learn how to set prices that maximize value perception and drive sales.
Psychology of Pricing: Learn how to set prices that maximize value perception and drive sales.
Chapters
The psychology of pricing
Paying environments
Prospect theory, revisited
Choice, revisited
Quality signalling
Scarcity, revisited
Product storytelling
Exam
Influencing Behavior Post-Purchase: Discover strategies to enhance customer satisfaction and loyalty.
Influencing Behavior Post-Purchase: Discover strategies to enhance customer satisfaction and loyalty.
Chapters
Influencing behaviour post purchase
Habit forming
Rewards for stronger habits
Goal setting
Generating word of mouth
STEPPS framework
Exam
Putting It Into Practice: Apply psychological insights to real-world marketing scenarios.
Putting It Into Practice: Apply psychological insights to real-world marketing scenarios.
Chapters
The CHANGE model
A note on ethics
Congratulations
Exam
By the end of the course, you'll be able to...
Understand motivationsDig deep into what drives consumers to choose one product over another, giving your marketing a competitive edge. |
Influence decisionsApply psychological insights to influence consumer behavior and guide them toward your product.
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Spark conversationsIdentify what gets your customers talking to generate buzz and create powerful word-of-mouth strategies. |
What's included
Content
4+ hours of curated content designed to take you on a journey into the fascinating world of consumer psychology.
Studies
Real-world case studies, evidence-based concepts, and actionable ideas so you can see firsthand how consumer psychology plays out in successful marketing.
Templates
Actionable, industry-standard templates that you'll use to implement your learning and drive results with no time wasted.
Access
Lifetime access to all course content, including any future updates. Learn at your own pace and revisit content whenever you need a refresher.
Q&A
Get your burning questions answered directly by a seasoned PMM leader. Gain unique insights from an industry professional to boost your learning experience.
Flexibility
100% self-paced format. Learn at a time and pace that fits your schedule.
Certification
Earn official certification upon successful completion of all the exams. Showcase your newfound expertise and enhanced professional credibility.
AI-Powered
Get personalized and actionable advice to your toughest product marketing questions, backed by Product Marketing Alliance’s entire knowledge base, using PMM-GPT.
Get this certification plus 25 others with Pro+ membership
Looking for lifelong L&D support? Discover how our Pro+ memberships stack up against our individual courses to find the best value for your investment.
Pro+ Membership$167 /month (billed annually) Annual subscription with access to every course, a yearly Summit, workshops, templates, mentors, members-only events, and more.
✅25+ courses (incl. updates and future releases)
✅Complimentary access to 1x PMM Summit every year
✅Live workshops every month
✅Exclusive content
✅100+ templates and frameworks
✅500+ hours of OnDemand video content
✅PMM mentors
✅Members-only events and community
✅PMM learning paths and toolkits
✅Ungated access to industry reports | Individual certification$500 One off payment One-off payment and lifetime access to this accredited course.
✅Lifetime access to all course content
✅Access to all future course updates
✅Official certification if you pass the exams
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Course benefits
Unravel the mystery behind why customers make certain buying decisions.
Learn how consumers use their time, attention, and other resources in order to shape strategies.
Improve your product’s growth trajectory using key psychology principles.
Choose the way you want to learn
Our certifications can be taken in three different ways. Discover each of their unique benefits and learn in a way that suits you.
| In-person | Live virtual | OnDemand |
Comprehensive curriculum 19+ hours of ondemand content, with fireside chats, templates & frameworks, coursework & exams. |
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Official certification Official CPD & CIM accredited certification. | ✔️ | ✔️ | ✔️ |
Real-time interaction Interact with peers and the instructor live with real-time feedback. |
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Instructor-led Direct support to guide you through the curriculum from a PMM expert. |
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Role play Hands-on activities and tangible exercises. | ✔️ |
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Networking opportunities Build your network with PMMs near you and bond over drinks. |
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FAQs
Who’s the Consumer Psychology Certified: Masters course for?
This course is perfect for anyone in product marketing or a similar field who's keen on understanding the ins and outs of consumer behavior. Whether you're a seasoned professional or a newbie to the game, you'll unlock invaluable insights to tap into your audience’s mindset and develop an ultra-effective marketing strategy.
How long will it take to complete the Consumer Psychology Certified: Masters course?
There are 4+ hours of content to get through, but as the course is fully self-paced, you can take as long as you need to complete it!
What happens once I’ve completed the Consumer Psychology Certified: Masters course?
Upon completing all the course content and passing the exams, you’ll receive your certificate. You’ll also unlock lifetime access to all the course materials, so any time you need a refresher or want to revisit a video, template, or task, they’re all just a click away.
Will I be able to ask questions throughout the course?
Absolutely! Each section has a designated space for you to ask text-based questions and receive answers from a PMM leader. You’ll also be able to see questions and answers that other students have asked and received.
How much does the Consumer Psychology Certified course cost?
$500. This fee includes full access to all the features mentioned above, which you can use to reinforce your strategy and enhance your strategic value. Members receive 10% off, and alumni from any of our other courses will also receive 10% off.
What happens if I don’t pass the course exams?
You'll have two attempts at each exam. If you fail the first attempt, we really recommend revisiting the materials to help you pass the second time around. If we can support you further, please reach out to us for more help.
Note: Contact support at support@pmmalliance.com for further help or to request that your exam be resent.
Get your team on the same page...
Fill key knowledge gaps and get everyone speaking the same language by getting your whole team certified. Book in a call to discuss group rates.
If you need help convincing your company to pay for your training, we’ve done the leg work for you.