Skip to main content
All CollectionsPMM CertificationsAdvanced/Masters Certifications
Customer advisory boards certified: Masters

Customer advisory boards certified: Masters

Hannah Sangwin avatar
Written by Hannah Sangwin
Updated today

Customer advisory boards for audience mastery

Unlock the power of customer advisory boards with our comprehensive course. Learn how to craft a successful CAB strategy, turning insights into actions and driving significant business growth.

Course Overview

In today’s competitive landscape, staying ahead requires more than just intuition or market research. It demands a deep understanding of your customers, their needs, and the ever-evolving market trends.‍

That’s where customer advisory boards (CABs) come into play. This certification uncovers the nuts and bolts of CABs, from getting buy-in from stakeholders to consolidating feedback and introducing action points. By the time you’re done, you’ll be ready to implement CABs that align with your business goals and make a real impact. With expert tips, tried-and-tested templates, and enlightening case studies, you’ll have a blueprint to not only manage negative feedback - but turn it into your biggest asset.


Curriculum

The curriculum is divided into several modules, including:

Introduction: Overview of Customer Advisory Boards (CABs)

Chapters

  • Starting your customer-first journey

  • Resource library

  • An intro to Customer Advisory Boards

  • Exam

Getting Business Buy-In: Techniques for gaining stakeholder support

Chapters

  • Strategies, stakeholders & business plans

  • Bonus: Joshua Zerkel at Asana

  • Exam

CAB Workflow: Steps to setting up and running an effective CAB

Chapters

  • Key ingredients to a successful CAB

  • Setting objectives & themes

  • Sourcing ideal members & discovering their WHY

  • Exam

  • Preparing your agenda

  • On the day

  • Bonus: Alison Lutjemeir from Adobe

  • Exam

Post-CAB: Turning insights into actionable business strategies

Chapters

  • Debrief & consolidation

  • Bonus: Lisa Painter at Zendesk

  • Communication

  • Maintaining momentum

  • Bonus: Judy Tian at LinkedIn

  • Exam


By the end of the course‍‍, you'll be able to...

Grasp strategy

Gain a comprehensive understanding of the strategic benefits of customer advisory boards, shaping your business growth.

Transform feedback

Learn to convert negative feedback into positive outcomes, turning challenges into opportunities for growth.


Drive engagement

Learn strategies to foster engagement among CAB members, resulting in valuable feedback and long-term relationships.


What's included

Content

Engage with over 3+ hours of expertly curated course content, designed to provide you with comprehensive knowledge of customer advisory boards.

Coursework

Practical assignments and activities designed to reinforce your learning and provide hands-on experience in creating and managing CABs.

Exams

Assess your understanding and progress with rigorous exam questions spread throughout the course, ensuring you're well-prepared for real-world challenges.

Templates

Get your hands on our tried, tested, and vetted CAB templates. They’re ready to use and will streamline your strategy and planning process.

Access

Learn at your own pace, revisit the material anytime, and stay up-to-date with CAB best practices.

Certification

Earn your official CAB Certification upon passing all the exams, demonstrating your expertise in customer advisory boards to future employers.

Resources

Gain access to an array of additional resources, from recommended readings to useful tools, further supporting your journey into mastering CABs.

AI-Powered

Get personalized and actionable advice to your toughest product marketing questions, backed by Product Marketing Alliance’s entire knowledge base, using PMM-GPT.


Get this certification plus 25 others‍ with Pro+ membership

Looking for lifelong L&D support? Discover how our Pro+ memberships stack up against our individual courses to find the best value for your investment.

Pro+ Membership

$167 /month (billed annually)

Annual subscription with access to every course, a yearly Summit, workshops, templates, mentors, members-only events, and more.

✅25+ courses (incl. updates and future releases)

✅Complimentary access to 1x PMM Summit every year

✅Live workshops every month

✅Exclusive content

✅100+ templates and frameworks

✅500+ hours of OnDemand video content

✅PMM mentors

✅Members-only events and community

✅PMM learning paths and toolkits

✅Ungated access to industry reports

Individual certification

$500 One off payment

One-off payment and lifetime access to this accredited course.

✅Lifetime access to all course content

✅Access to all future course updates

✅Official certification if you pass the exams


Course‍ benefits

  • Get a 360-degree view of customer advisory boards, filling any gaps in your current knowledge.

  • Access exclusive, tried and tested templates to streamline your CAB strategy and implementation.

  • Enjoy lifetime, on-demand access to course content, allowing for flexible and continuous learning.


Choose the way you want to learn

Our certifications can be taken in three different ways. Discover each of their unique benefits and learn in a way that suits you.

In-person

Live virtual

OnDemand

Comprehensive curriculum

19+ hours of ondemand content, with fireside chats, templates & frameworks, coursework & exams.

✔️

✔️

✔️

Official certification

Official CPD & CIM accredited certification.

✔️

✔️

✔️

Real-time interaction

Interact with peers and the instructor live with real-time feedback.

✔️

✔️

Instructor-led

Direct support to guide you through the curriculum from a PMM expert.

✔️

✔️

Role play

Hands-on activities and tangible exercises.

✔️

Networking opportunities

Build your network with PMMs near you and bond over drinks.

✔️


FAQs

What is the Customer Advisory Boards Certified: Masters course?

Customer Advisory Boards Certified is a comprehensive course designed to equip you with the tools, insights, and skills to establish and manage effective customer advisory boards (CABs). This self-paced program comprises expert video tuition, real-life case studies, tried-and-tested CAB templates, and rigorous exam questions. The course provides a 360-degree view of CABs, covering everything from obtaining stakeholder buy-in to sourcing ideal CAB members and preparing impactful agendas. It's not just theoretical knowledge, but practical know-how that empowers you to implement successful CABs in your own organization.

Who’s this Customer Advisory Boards Certified: Masters course for?

This course is specifically designed for product marketers, including those with the title of:

  • Product Marketing Manager

  • Senior Product Marketing Manager

  • Head of Product Marketing

  • Director of Product Marketing

  • VP of Product Marketing

But it’s also suitable for those in customer success and customer marketing.

How does the Customer Advisory Boards Certified: Masters course work?

The course is completely on-demand, so you can take it at your own pace. You’ll work through the modules chronologically, participate in activities, and complete mandatory exam questions at the end of each module to consolidate your knowledge. If you pass all the exams, you’ll officially be Customer Advisory Boards Certified!

How long will the Customer Advisory Boards Certified: Masters course take to complete?

You can take however long you need to work through the materials, it’s completely flexible. The course consists of 3+ hours of on-demand content, including activities and exams.

How much does the Customer Advisory Boards Certified: Masters course cost?

$500. With this investment, you'll have a blueprint for becoming a first-rate Customer Advisory Boards expert. This includes 3+ hours of OnDemand course content, templates to put your theory into action, and exam questions to consolidate your learning.

What happens if I don’t pass the course exams?

You'll have two attempts at each exam. If you fail the first attempt, we really recommend revisiting the materials to help you pass the second time around. If we can support you further, please reach out to us for more help.

Note: Contact support at support@pmmalliance.com for further help or to request that your exam be resent.


Get your team on the same page...

Fill key knowledge gaps and get everyone speaking the same language by getting your whole team certified. Book in a call to discuss group rates.


If you need help convincing your company to pay for your training, we’ve done the leg work for you.

Did this answer your question?